Privacy policy

Last updated on Jan 1st, 2024.

This privacy notice for Guillam Ltd (‘Company’, ‘we’, ‘us’, or ‘our’), describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our Website, https://www.guillam.co.uk, and services (‘Services’).

We take your data privacy very seriously and will never sell your data. We will only share your data when required by law and with organisations that provide essential services to process an order, such as delivery service and payment processing service.

If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@guillam.co.uk.

WHAT INFORMATION DO WE COLLECT?
We collect personal information that you voluntarily provide to us when you register an online account, place an order or express an interest in contacting us whether this is by email, telephone, post or otherwise. Most of the following information are also shared with Shopify, our website hosting provider, so they can provide website services to us.

Cookies
Please refer to our Cookies button on the bottom left icon of your browser.

Accounts
If you create a customer account on our Website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  1. Billing and shipping address(es).

  2. Details about your orders (for example, your coffee bag size).

  3. Email address.

  4. Name.

  5. Phone number.

Fulfillments
When you buy something on our Website, we collect personal information from you to fulfill the order. We may collect information like your:

  1. Billing and shipping address.

  2. Details relating to your purchase (for example, your coffee bag weight).

  3. Email address.

  4. Name.

  5. Phone number.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Analytics
Our website collects personal data to power our site analytics, including:

  1. Information about your browser, network, and device.

  2. Web pages you visited prior to coming to this website.

  3. Your IP address.

This information may also include details about your use of our website, including:

  1. Clicks.

  2. Internal links.

  3. Pages visited.

  4. Scrolling.

  5. Searches.

  6. Timestamps.

We share this information with Shopify to learn about site traffic and activity.

HOW WE MAY HAVE USE THIS INFORMATION
We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  1. You’ve created a customer account.

  2. Your customer account password has been reset or updated.

  3. You’ve made a purchase.

  4. Your order has shipped.

It’s not possible to unsubscribe from these messages.

We share your contact information with Shopify so they can send these emails to you on our behalf.

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Shopify, our email marketing provider, so they can send these emails on our behalf.

DISCLOSURE OF YOUR INFORMATION
We will not share your information with third parties for marketing purposes.

We may disclose your information in the following cases:

1.   If we are legally obligated to do so.

2.   To third-party service providers who assist in fulfilling orders placed through our website, such as Royal Mail and PayPal.

3.   To search engine providers like Google Analytics, which helps us monitor and analyze how our website is being used to improve and develop it.

Our third-party payment processors, PayPal, Google Pay, and Apple Pay have their own privacy policies that govern the use of your personal information. These policies may have different privacy protections compared to our privacy policy. You can find more information about Paypal's privacy policy here, Google Pay's privacy policy here, and Apple Pay's privacy policy here.

We are committed to handling your information securely and in compliance with applicable data protection laws.

YOUR RIGHTS
As a data subject, you have certain rights regarding your personal data, which we are committed to upholding. These rights include:

1. The right to be informed: You have the right to be informed about how we collect and use your personal data. Our Privacy Notice provides this information, but you can always contact us if you have any further questions or concerns.

2.    The right of access: You have the right to request access to the personal data we hold about you. We will provide you with a copy of your personal data upon request.

3.    The right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we rectify or correct it.

4.    The right to erasure: You have the right to request the deletion or disposal of your personal data that we hold. Please note that this right is subject to certain legal limitations and exceptions.

5.    The right to restrict processing: You have the right to request the restriction of processing of your personal data. This means we will temporarily suspend the processing of your data while we assess your request.

6.    The right to object: You have the right to object to the processing of your personal data for specific purposes or on grounds relating to your particular situation.

7.    The right to data portability: If applicable under the law, you have the right to receive your personal data in a structured, commonly used, and machine-readable format. You also have the right to request the transfer of your personal data to another controller.

8.    The right to lodge a complaint: If you believe that we have not properly handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). Please refer to https://ico.org.uk/concerns/ for how to do this.

If you have any questions, would like to exercise any of your rights, or seek more information about our use of your personal data, please contact us using the details provided below. We will be happy to assist you.

ACESSESSING AND UPDATING PERSONAL INFORMATION
If you have an account with us, you can log in to access and review the information we have stored about you. Within your account, you can also update your information as needed.

If you would like to request a copy of the information we have stored about you or make any changes to your information, please contact us directly at info@guillam.co.uk. We will be happy to assist you with your request.

Ensuring the accuracy and completeness of your information is important to us, and we will promptly address any inquiries or requests regarding your personal data.

HOW LONG DO WE KEEP YOUR INFORMATION
We are committed to retaining your personal information only for as long as necessary to fulfill the purposes outlined in our privacy notice, unless a longer retention period is required or permitted by law.

Once we no longer have a legitimate business need to process your personal information, we will take steps to either delete or anonymize it. If deleting or anonymizing your information is not possible due to technical limitations or legal requirements, we will securely store your personal information and isolate it from any further processing until deletion becomes feasible.

If you wish to close your account, you can contact us at info@guillam.co.uk. We will verify that all necessary purposes for processing your personal information have been fulfilled, and upon confirmation, we will proceed with closing your account.

Please note that even after your account is closed, we may still retain certain information as required or permitted by law, such as for tax, accounting, or legal purposes.

Should you have any further questions or concerns regarding the retention of your personal information, please feel free to reach out to us at the provided email address.

DO WE MAKE UPDATES TO THIS NOTICE?
We may update this privacy notice from time to time to keep up to date with regulations, to improve clarity or to address any procedural changes relating to internal data handling. The updated version will be indicated by an updated ‘Last updated’ date. We encourage you to review this privacy policy frequently to be informed of how we are collect, process, update, keep or delete your information.